SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Little Cherubins (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://littlecherubins.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommended
It came to me in 15 days. Product like image, super flexible. Small traces of glue, but acceptable. Size according to description 18 (5). Recommended for short shipping time.
Beautiful shale! Quality is good. Insole glued
As in the picture, full-size.
Quality is good.
All as expected! True delivery went three weeks to moscow. It was set to two. Sandals are soft, pleasant, the color is gentle, the sole will not slip, on the leg look good. 15 size for 12 cm insole. I ordered the smallest.
Came in for 2 weeks. The product is satisfied, fully corresponds to the description. Ordered already the second pair
Too pretty, just like how i ordered them and they appear in the virtual catalogue, size, color etc. very good quality, excellent fabric
They look every good and look the same as the picture
Excellent quality. The size is a little bigger than indicated
They Are very Nice
Ok
Good but a little wide
Boots came quickly enough, weeks for 3. i ordered size 4, on the insole it is 13 cm. The son decently large turned out to be, walking refused, not convenient. Now the leg has grown and become more or less at the time. In the autumn again we go to the sea, i think, will be just right. But in fact, it turned out shoes for 800 rubles for a couple of weeks. It was expensive. So, buy the size better.
Ėmiau Pagal lentelę 13 cm, 4 dydį. Viskas puiku. Minkštos basutės.
Cute sandals. Without a sharp smell. There is a small smell of ordinary rubber. Not yet tried on. I will add a review after fitting.
It takes 12 days. It took them 12 days to arrive, i measured my son's foot 13 cm and he's 15 months old and asked him for number 4 but the shoe says 17
Shoes pre-walk fine, no ציפיתי quality כזאת good❤
Shipping fully faster. You ever too small to living as Arthur dimensions greatly bought the Think greater than four. Baby shoes 12cm so that the shoes 15cm than the more buy shiny generously to four. Later on you if that is OK.
Very cool and stylish
Very good comunication with the store. He suggested the size accurately but I find the sizing too wide.
Like the picture. Satisfied. OB
Like the picture. Satisfied. Thank You
Very good, my daughter uses all day, not slide. great product
Very good quality, nice shoes. Good performace.