SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Little Cherubins (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://littlecherubins.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At 1,3 a little stock, height 86 cm) quality is good) ordered three, two gave
As in the description. The color is the same. Delicate coral. Delivery is fast.
Everything is exactly like in the description, the quality is excellent, but not enough, there is someone to give, do not worry, with the store communicated, I advise all the seller and the goods, class
Great quality product recommend.
Thank you! Quality is good, only the parcel went long
Nice sweater. We take 2 times, soft, warm. I like everything.
Sweater Super .. Soft warm .. The seams are even .. No smell. Color as picture .. The order came within a month .. Size 3 T just for height 94-98 cm .. Thanks to the store .. I will order from him more ..
The description was accurate, in principle, took the size of 12 m (the child is a year and four)-too big (but we are small, the height is 75 cm), I hope to grow up by the spring; the color is bright, quality is not bad.
Super sweater! The size is a little bigger than ordered, but it is not a problem for the sweater, you can turn up a little sleeve and everything is fine!!! The main thing is that the quality is excellent!
Nice sweater. Corresponds to the description.
It’s a perfect fit for my 2 year old daughter.
Shipping is long. Sweater very much like. I order 3 times.
The order was about a month in Chelyabinsk. Everything was tracked well. Received parcel is happy. The store quickly sent the goods. I recommend.
Good quality.
Very pretty sweater
I love this, took longer to arrive but it all worth the wait, fits my 8 months son so well, will buy again, didnt communicate with store
Sweater synthetics, but not smelly, Pts stretches well, and soft enough. Under the jacket will be warm. I think on delicate washing will not sit down. Took on the growth, now the child is 86 cm in height (Size in Russia take 92), hands on a good collar, and the length of the sweater too, and in the shoulders, on the real growth, so the size grid corresponds. Threads need to be tied, from the inside, or the bear to dissolve instantly. In general, norms. Delivery fast to Lipetsk for 2 weeks, the store is happy, with the store did not communicate, so there were no questions to it. Took in the cells (halva), conveniently without a queue, Wat SAP came code, entered in the machine and all Oke.
Beautiful. Same as in the photo. Very good quality. I'll buy more.