SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Little Cherubins (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://littlecherubins.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are good))) nothing is damaged anywhere) delivery to the Rostov region 16 days) came before the stated deadline, very pleased)
My son liked it. Good toy
Everything is super. The order was sent very quickly and received quickly. Quality is super. Recommend store and product
Glad to have received the package quickly and satisfied with the product, thank you store
General OK but spodziewałam to something more
Great Toy, thanks to the store
I love it! It's beautiful and it's nice. Perfect for children. 100% recommended.
The toy I did not receive, the parcels were confused at the post office in China, returned money, only for this 5 stars
Bird is good
Good Toy, came quickly)
Perfect product, beautiful and great.
I liked everything thanks
The toy fully corresponds to the description, without foreign smell .. the three-month child really likes
Beautiful toy, the child is happy, thanks to the store
Very good toy. Quality, bright, looks like the store's photo. Several different in texture fabrics, wings rustle, there is a safe mirror, a rattle with balls, rings, and a silicone soft teether.
Very satisfied with the product, have many functions for children. Recommend the store
The toy is very good quality, odorless!!! Ears all rustle, inside the pishchalka, rings like a rattle, there is still a mirror and a rodent!!! In the store it is not less than 800!!! Very pretty purchase!!! I advise everyone!!!
Toy Super!!!!
Great toy. Thank you
The toy is wonderful. It was 2 months old, the Mail as always did not bring a notification. Seller recommend. Not 1 item from it order and all always good quality. Do not be ashamed to give the child. Does not smell and everything is fine
Super, the parcel came in 7 days)) thanks to the store))) I recommend
It's super, thank you very much to the store
Order not received. Money returned
Quality game !! The baby really loves it
As described well received