SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Little Cherubins (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://littlecherubins.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, the sweater is super!!!
Fast shipping with tracking. The quality of tailoring is factory, the color is juicy, the material I thought would be like knitwear, in fact it's like spandex. The neck of a rather tight child fitting was outraged)) ordered size 3 T, in the photo the child is a year and a half, the height of 84 cm weight is 13 kg, the sweater is quite normal, and I think the next season still carries. So I quite recommend to order but it is better to take a couple of sizes more
The order went well oh-oh-very long, opened a dispute. But at the last moment the sweater still came. The delivery took 2,5 months, well, the winter did not have time to end! In general, the thing is good, in appearance quality, neat. for a girl 1 year, 10 months. Came perfectly, the sleeves turned, the head climbed freely, the collar near the neck tightly. The color corresponds (my camera lightened), as in the photo of the store.
Sweater liked, even better than I expected.
Very nice quality and product arrived much before the promised date
For a child of 2 years with a margin, the quality is good, I'm happy.
Delivery month-one and a half in Mo. Size 24 m for a child of 1,5 weight 10 kg height 80 came up perfectly, less exactly not needed. Even better there would be a stock for more. Quality is fine
Beautiful material
A good sweater, though expected a warmer one. Parcel is tracked
The quality is perfect, the size is 3 T for the child 2g9mes (the child is thin weight 13 kg) bolshevat.
Great Super quality
Gorgeous turtleneck, quality is good
I really liked the sweater, straight Super!!! Tight jersey, made with facial loops, cuffs and neck-elastic. Quality factory! All seams are flawless, there is nothing to complain about. The color is cool, pleasant to the eye, not poisonous. The store's photo is transmitted correctly. Applique-rubber, keeps well, should not fall off. Son 4 years old (height 109), size 6 T, along the length and sleeve there is a stock. And I liked how he sits-does not hang a bag, according to the figure (the child is thin). Measurements: Width 32 cm Length 48 cm Deal seam 32 cm Sleeve from shoulder 40 cm Shoulder 6 cm
Super
A good warm sweater with a high throat, soft, warm, for a height of 83 cm sat perfectly, for the winter and spring enough.