SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Little Cherubins (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://littlecherubins.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
beautiful, the sizes are accurate. fast shipping. store thanks
Fantstic love it
Cool, beautiful, because of fear ordered a large size and it turned out that large, but nothing, will fit in a year.
Ballet flats are the same as in the photo, the patches do not fly off, size 26 for the girl of 2,5.
As described by the store.....
Delivery was 8 days! The quality is not bad, there are small traces of glue, but it does not rush into the eyes. For matinees or a photo shoot will be excellent. Inside the insole, similar to leather, with perforations and even something like a supinator =) size 28 on the foot 16 cm with a margin of centimeter and a half (usually in Russia we buy 26 size). Rubber legs hold well, does not allow shoes to fly. But the leg can still turn because of this stock.
Shoes are good, but burned with the size. And so everything is super. I recommend
The size corresponds to the size grid, the quality is good, the sequins do not crumble. Delivery to Ukraine month
For its cost, the shoes are very cool, for a children's matinee or a photo shoot are perfect
Thanks you
Description accurate. Delivery in the specified time.
Great.
Good. There are traces of glue. But it's not critical. Well keep wear
Charming shoes, good quality, sequins do not fall asleep. Quickly came for 2 weeks in Hmao
Super Shoes, p 26, on our 23. The daughter herself can not wear, the system of rubber bands is bad. But these are shoes for the holiday. On the leg look great, sequins do not crumble, and in general, suddenly good quality.
very fast arrived within 2 weeks
Delivery to Minsk 1.5 months. Cute shoes. Sequins do not crumble much. Took with a margin of 1 cm. It is. Matching table and description of store. Thanks to the elastic bands, the leg is fixed perfectly. Despite the Reserve does not go. Took to the matinee in the kindergarten. While satisfied. Many thanks to the seller for the excellent service and goods. I recommend.
Pretty ballet flats, the store sent quickly, thanks, ordered more dress and bandage, everything came in one package, convenient and on time! Sequins quite a little crumble, in one place there is a drop of glue, but for such a price will come down. The size was chosen by the size grid, for 4 years 16 cm we came perfectly, the daughter is happy)
Daughter liked. Very shiny
Worthy ballet flats. No glue superfluous, no smell, the lines are even. Sequins do not crumble. On the length of the foot 16,5 cm took the 28th size. Approached well, there was a small stock. No pressure.
Such cool
Nice shoes, for the garden it is. Shipping very fast. On the leg 15,5 cm, took 26 size, sat well and the margin turned out.
pretty shoes but size too large
Very beautiful, as described!
Delivery 2 weeks to kaliningrad, pretty