SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Little Cherubins (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://littlecherubins.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lindo
This is my 2. shopping for here. Perfect, good smell, and beautiful!!! Thank you Seller! ☺️
Beautiful
Go size in size! Ordered for size more (according to reviews) and US they are more than a size. The high nose also fit (we have high) there is a small smell and thread from lace, in general we are satisfied with the order!
Cool shoes)
parfait
Delivery is straight super fast 6.11 order, 21.11 received, of course if you find fault that is jambs)) the bow is yellowish, Velcro sharp corners (but we took one matinee.
No need to shoot the since I got my refund but I never received this order.
Liked, not sure that the skin, guided by reviews, 25 size, we wear almost 24, on a wide leg, we clearly just do not know how it will be in width when the leg grows, took for the matinee, reclmenduyu
Shoes really liked, cute, neat. Come quickly. Thank you very much to the store.
These sandals are just lovely! Soft, well made. Very beautiful. I'll post a photo later. Thanks to the store. Waited 2 weeks before Engels
On the leg 11,5 cm just the size 3,5. Long doubted whether it would fit, but in vain. Everything is super. Special thanks for the delivery. 2 weeks to Moscow. Velcro is not flimsy!!! The first steps do in them, crawl and do not fall off. Bought them for a year!!! Very cool elegant tapotuli!!!
They're beautiful! Same as the picture. Thanks to store :)
perfect
I love kalité store recommend
Sandalaki cool, light and soft, in the garden the most it. Took the size larger
Very cute sandals! Bows are well attached, embroidery without protruding threads. On Rus 27 perfectly fit!
Sandals are very cute, just like in the photo, ordered in general for the first time, was satisfied, I will definitely order such white ones. size 18 on the insole 13.2 cm, but it seems to me on a wide leg will not work. the parcel came in time, 18 days to NAB. chelny, the store did not communicate. I recommend!
Beautiful
linda
very lovely shoes.. exactly as In the picture and even more beautiful.. I recommend
The size approached, but somehow wet were
Very cute I loved them are just as the photo thank you very much the store is very reliable
They are bellosssss, they were exact,,, I recommend them
I got it. But it took so long