SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Little Cherubins (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://littlecherubins.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Raincoat liked, neatly sewn, riveting work, seams on the inside are glued. I ordered the largest size L, my son 4 years old, bolshevat, but I think just right. The next year is enough. There are adjustable modeling from the sides. Reflective strips on the sleeves work well. I did not understand the riveting for the chin, sewn somewhere in the middle of the face)))) the visor turns out. But I think it will lie down and it will be OK.
I ordered 30.08.19, came 18.10.19, went very long to Belarus, Minsk. For a child of 2 years height 92 cm m-Ka in size, according to reviews took, as they wrote that M Ka is straight huge, I thought that with a margin will be, but there is no stock at all, or I got this one, I do not understand, it is written on the suit m 86-100 cm, the first thing I thought, When I got it from the package, which is small, well, at least this autumn will be worn. Later I will add a review and photo! The suit itself is pretty, let's see how it will behave in use.
Very high quality suit, nice, no smell.
Super thing!! Everything is quality, neat. Fastens with a zipper and buttons. Thin and light, but looks durable. You dress on any clothes in the weather, and in winter, and in summer, and the child can safely run through puddles, ride with a wet slide, spit on the ass where you want! The child learns the world, the mother catches zen)) and then just take off the raincoat and put a clean child in a stroller! At home with a sponge waved-everything is clean! One-year-old s with a decent margin, but rubber bands on the cuffs and tightening on the belt allow you not to "sink" and safely wear it now. Special attention deserves color-bright, cheerful, what is necessary for our autumn-winter gray! Purchase is very satisfied!
A good overall, corresponds to the description. Bought for 855 rubles. On the growth of 98 cm you can wear, also with a margin))) i recommend.
Excellent
Great overall. The seams are glued. The size approached. We took 80 cm s. Delivery 3 weeks.
At 86 with a reserve for two years forward)
Very fast international shipping to Canada!
The suit is good but have not yet experienced it in puddles
On the growth of 92 ordered m. The child is a year and 9. sat well with a margin for the spring. Excellent sit over the winter suit. Move the child comfortably. Easy to clean
Very good combo for rain like a daughter pondravo thanks to the store
Delivery 24 days. Size m for a girl of 1,8 years with a huge margin. In quality, everything is fine.
I recommend it.
A very necessary thing, especially for rainy autumn. I ordered in advance-in the summer, so we did not go to the street yet, we are waiting for the rainy season.
Excellent suit, size m on the child 93 with a small margin, very satisfied. The only thing that the delivery was long.
Took on the growth of 96 m., just in size. (but i think that it was necessary to take more because on the horse autumn will not fit). In general, everything is fine, the seams are glued, a great thing.