SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Little Cherubins (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://littlecherubins.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool shoes, soft, the sole bends well, sat well, too big, true, but with a toe to cheer
Boots are pretty and the quality is excellent. With the size did not guess, the growth with a large margin turned out. At the foot of 15 cm hardened 12 size.
Very nice shoes! Some traces of glue but nothing bad. I 've seen worse! I really recommend she are classy. Very fast delivery in France!
Thank you!!
Excellent shoes, but I really missed the size. We're very big. At the foot of 14 cm came 27 size (((shipping super fast! I advise everyone both the goods and the store. Only size choose carefully)))
Beautiful
For the price they have are very good, but the quality is the quality, they are soft, moldable
Ordered on the 15 of November received on 26 of November. Little guy loves them
Really liked... Top quality and beautiful והמחיר equal Invite more colors!! לידיעה, recommend to take measure one more large בגגל wool. Simple מעולההההה
Excellent quality and fast shipping
Super! Delivery in two weeks. Very nice and warm. Light and carefully crafted.
Very well satisfied
super, it was very accurate and looks good,it doesn't has a small
The store closed the dispute, without explanation and money did not return
great very good thanks fast delivery
good product and fast delivery
Like the picture,
Very nice shoes,my son like Ltd very much
They look great.
Great product!
Cool and fits right foot
They have arrived in perfect condition and on the expected date. Repeat
Booties are such as the pictures. Without mankamentow. Inside cieplutkie. Recommend. Fast Delivery
Very cool, awesome. People like me wanted to. Only at once thought that the little face took. I took a baby for a year. Hope fit
Atkeliavo per mėn., lengvi, dydis Geras, vaikui Labai patinka.