SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Little Cherubins (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://littlecherubins.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exelent quality
Excellent product, I am placing an order for more.
Good panties. No questions. Sorry, I thought that they are already with the filter, so now they are ordered. Come quickly. 5 out of 5 points
Amazingly Made Not Cheap At All Material Is Very Nice Will Buy Again
That's right. Just like in the pictures.
Very good, coal, the only ones that absorb and dry
Very good texture and perfect measurement for the diapers i bought. I have arrived in spain in two weeks and the quality i like very much. I'll buy again!
good item for winter but not for summer.
Had bought before. This was just to complement. Very good the diapers and wipes.
Perfectly matches the description, excellent quality, bright colors, easy to wash, good to go for 2-4 hours, I recommend, no need of liners
Very pretty and good quality jadore
Great quality. The best i 've ever tasted. Very slow shipping (month and half)
Good quality
Good material no leakage
The order did not come, but the money was returned!
Beautiful baby, excellent workmanship. Like very much. Product quality. Arrived 10 days before the deadline in Bahia-.
Item didnt came, money get back
Looks good quality :)
Perfect description! Best diaper modern have! Resists leaks, dry mesh quality! Very satisfied!
Excellent! I was told they were small but not! They're perfect!
I liked the liner even more than with an elastic band on the sides. Not going in the middle, the thickness is the same.
this is my 2 year olds favourite nappy she always goes to pick it she loves the colours
I haven't tried it yet, but at first sight it seems ok, no weird smell, the package contains the ordered products. It arrived quickly in two weeks :)
good
received in good condition but the store maintain intergrity and is worthy of recommendation. but for the tracking update of the parcle is annoy.items is as discribe in the picture and it pretty look good I strongly believe it will work as have not tested it yet. but expect more comment after is being put to test. my wife so much love it